SuperHost " Tourism BC Program"

SuperHost Fundamentals
Workshop Objectives:
“SuperHost Fundamentals is about focusing on the needs of your visitors and customers. The skills and techniques you will learn today are the fundamentals of service professionalism. Get involved, and enjoy your day!
By the end of this workshop, you will be able to:

1. Demonstrate an understanding of the importance of excellent customer service skills.
   
2. Describe the communication process, and the skills required to make your communication effective.
   
3. Demonstrate how to listen to you customers in a way that shows that you care about them and their needs.
   
4. Describe the value of tourism to British Columbia and your community.
   
5. Explain the five key SuperHost Fundamentals commitments that assist you to ‘go the extra mile’.
   Our attitude toward our customers – whether they are from around the world, across the province or across the street – is a key element of service which forms a lasting impression.
   Courtesy, friendliness and professionalism are essential ingredients of any successful business or organization. SuperHost workshops encourage us to take pride in ourselves, in what we do and in where we live.
   Welcome to SuperHost Fundamentals!”